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TUNLEY ENGINEERING

An Introduction to Root Cause Analysis (RCA)

An Introduction to Root Cause Analysis (RCA)

Within any Department in any Business mistakes, errors and issues arise, often resulting in significant impact including financial, brand damage and warranty claims. The only way to extract value from these mistakes is by implementing a Permanent Corrective Action (PCA); Root Cause Analysis is required to determine why the mistake / error occurred. Having witnessed many inadequacies in true RCA this training aims to bridge a knowledge gap and equip the attendees with the skills and comprehension to undertake effective RCA.

The course introduces RCA methods, including Fishbone Analysis, Reverse Fishbone Analysis and 5Ys. Examples covered are suitable for Engineering and non-Engineering professionals alike.

OUR COURSE

WHAT IS ROOT CAUSE ANALYSIS (RCA)?

Discovering the root cause of problems and identifying solutions

Root cause analysis (RCA) is the process of discovering the root causes of problems in order to identify appropriate solutions. RCA assumes that it is much more effective to systematically prevent and solve underlying issues rather than just treating ad-hoc symptoms and putting out fires.

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COURSE STRUCTURE

The course is broken down into four 1-hour Webinar sessions, an overview follows:

SESSION 1

  • Introduction to the course
  • What is Root Cause Analysis?
  • Introduction to Fishbone Analysis
  • Introduction to Reverse Fishbone Analysis
  • Introduction to 5Ys
  • Summary and Q&A

SESSION 2

  • Bad Fishbone Analysis example
  • Overdue Orders Reverse Fishbone Analysis Example
  • Overdue Orders Fishbone Analysis Example
  • Summary and Q&A

SESSION 3

  • Bad 5Ys Example
  • 5Ys Example
  • Summary and Q&A

SESSION 4

  • Introduction to Plan Do Check Act (PDCA)
  • Setting up a PDCA committee
  • What makes a great contributor?
  • How are reviews held?
  • How is progress reported?
  • Summary and Q&A

Tunley Engineering will issue course notes to all Attendees prior to the training, questions during the Webinar training can be submitted through the live chat and or via email.

WHAT OUR CLIENTS SAY



I am currently on my first run of ladder in management in the manufacturing industry, I found the root cause analysis session a great tool to have learnt, the learning was delivered in a confident approach, and the content was well thought out and structured and no question was overlooked, not only did I get an insight into problem solving, but a lesson in how to deliver in a confident and professional approach without being too ambiguous.
James CollinsManufacturing Team Leader, Optima Systems
James Collins


Tunley Engineering has delivered a thorough review of our Engineering process and performance in a very short period of time with the key steps identified that we need to take in order to move our team to the next level. Our Engineering function is critical to ensuring we deliver what our customer needs, on time and to the highest standards – our work with Tunley Engineering is part of our continuous improvement strategy for this area of our business.
Louise HazelManaging Director, IPU Group Ltd
Louise Hazel


Tunley Engineering is a great way to sharpen any engineering team, whether they are part of a massive corporate structure or a smaller team. Their method of instruction strays far from the dry methods of old, in which you are simply spoken to and not engaged. With Tunley Engineering, the teaching process is much more interactive with lessons being structured more like workshops than university-style classrooms.
Jordan PulidoProject Engineer II, Ausco Inc
Jordan Pulido


We hired Tunley to help debug our engineering processes and to improve delivery time for our custom engineered systems. William Beer took the time to do a thorough survey of our existing engineering activities and was able to quickly understand the nature of our processes. He recommended changes that were easy to implement and which gave us immediate positive results.
Thomas MeeCEO, Mee Industries Inc.
Thomas Mee

Courses tailored to you

Our programs are tailored to your Company’s needs and company specific examples are available upon request.

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