NiTEC, part of Cooper Brown Enterprises, specialise in electroless nickel plating and high end surface treatments. Based In Chesterfield, and operating from one of the largest capacity plating facilities in the world, they supply the defence, healthcare, automotive and aerospace markets just to name a few.
Final conformity reports were being delayed for completed jobs. These required input from different departments and the resulting bottleneck posed a risk to customer service and sales.
We investigated the outstanding jobs to understand the rationale for the delay. We worked closely with the administrator and created a dashboard to monitor and report on the status of all outstanding jobs. We defined and implemented an action plan to recover all of the late jobs in ten working days. This has helped to retain a significant customer and the new system will enable them to complete their conformity reports in a timely fashion. Marie Cooper, Managing Director at NiTEC is very pleased with our solution and said “Tunley undertook the task with great disposition, proficiency and enthusiasm, initiating processes with longevity was important to ensure sustainability.”